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Logistics Coordinator Active



-       Respond to customer inquiries and refer clients to the appropriate channels

-       Enter data, analyze data and create KPIs, to identify trends in repair and replacement process.

-       Use data from systems to evaluate performance and quality and to plan improvements

-       Ensure process closure follow up : 4D , 8D reports and VCARs, in front of RMA lab engineering team

-       Track and analyze mis-shipments to ensure they don’t occur again

-       Ensure quality of all services and processes to assure 100% customer satisfaction

-       Follow up min level fulfillment in inventories

-       Daily VCAR reviews in Agile

-       Daily VCAR Release to Vendors not working with Agile

-       Quarterly Business report for main CM – QB

-       Quarterly Management report – QnR

-       Indicators management

-       Release weekly quality report

-       HP service handling

-       Lectures : topics that will be presented by teams in order to enrich the RMA team knowledge

-       NPF/Mishandling monthly report release to management and PM

-       IS Reports improvement



-       BA in logistics or equivalent – Mandatory

-       2-3 years’ experience as RMA / Support / Service specialist

-       Fluent English, good writing skills – Mandatory

-       Working in Oracle environment - advantage

-       Positive attitude to continued learning.

-       Strategic, result-oriented, self-motivated, open-minded with ability to work independently and under pressure,

-       High service awareness and excellent interpersonal skills

-       Initiative minded on continual improvements on procedures and policies to ensure that RMA logistics operations are efficient and effective